Not Seeing the Call Volume Your Practice Needs? Here’s Why.

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Aesthetic services are one of the fastest growing industries, with a projected growth rate of over 10% by 2023. With so many providers available to patients, it can often feel hard to rise above the competition and increase the number of patients you are seeing in your practice.


Whether you are trying to increase calls for your medical spa, plastic surgery center, or medical facility, many practices make the same mistake when it comes to trying to increase call volume the right way. If you want to see an increase in patient acquisition and retention it is important that you are making the right efforts to get potential and prior patients on the phone.


In this article we will discuss some of the most common mistakes practices make when it comes to increasing the number of inbound calls they see and what your practice can do to make the most of your marketing efforts to get your phones ringing.


Increasing New Patient Acquisition


How do you get new patients to call your practice? Patients will often start online when looking for a new provider, so it is important that your digital channels have an immediate call to action that connects potential patients to your practice right away. This can include your practice’s phone number, a consultation form, or email sign up list.


If a patient fills out a form or consultation request on your website, be sure that your staff follows up as soon as possible. The industry is competitive and patients are often looking at multiple providers, so it is crucial that you reach your potential patient first.


Patient Outreach


Are you reaching out to your patients on a consistent basis? One of the most common mistakes practices make is not reaching out to patients via digital channels like email or text messaging. Channels like these put you in direct contact with the patient and when used in the right way, can increase the amount of calls and consultations your practice sees.


Be sure to reach out to both current and potential patients through these channels, as this will keep you at the forefront of the patient’s mind.


Utilizing Digital Channels


In order to increase calls, it is crucial that you are prominent on all digital channels. This means that your website should be ranking on the first page of Google and you should be prominent on common social media platforms that patients look to for finding a provider like Instagram and Facebook. Be sure to use these channels to drive calls by making your practice’s phone number prominent and accessible for consumers.


Educate Your Staff


Once you see an increase in call volume, it is crucial that your staff is educated about the services you are offering and can answer the most common questions and concerns patients have before booking a consultation. The patient journey often starts online, but the first call a potential patient makes to your practice establishes a precedence for your practice. Your staff’s number one goal should be turning phone calls into consultations.


See Your Calls and Consultations Increase By 300%

As patients are drawn to digital channels to find a provider, we always encourage making the most of your efforts online. Capitalizing on these efforts can and will get your practice’s phones ringing, however, it is important that you utilize both inbound and outbound calls to your advantage to increase patient acquisition and retention.

At Med Aesthetics Group we are experts in digital marketing for medical and aesthetics practices. Our unique services are tailored to each of our clients and we make sure to help integrate the best marketing techniques that will benefit your practice. Our targeted marketing campaigns that utilize PPCSEOtext and email marketing, and social media have increased calls and consultations by over 300% for many of our clients. Switch to us today and see your practice reach its potential. To learn more about our services and what we can do for your practice give us a call or book a free demo.

April 13, 2019

Hannah Cloe is the brand manager for Med Aesthetics Group. She manages all of Med Aesthetics Group’s digital marketing and branding efforts and has a passion for marketing and the aesthetics industry. Her favorite thing about working at Med Aesthetics Group is getting to collaborate with an amazing team and getting to see our clients’ practices reach their potential. In her free time you can find Hannah reading, writing, and hiking.

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